Order no. v2ay-k3ks
Date: 25 July 2015
Restaurant: Nirulas
Order Confirmed: 1936 hours
Committed Delivery Time: 50 minutes
No Delivery, No Refund!
Only lies and a customer care that will freak anyone out!
When the order remained undelivered until 2300 hours(almost 3 1/2 hours and several phone calls since placed), Foodpanda executive offered a complimetary replacement in addition to the refund. A complimetary replacement order no. v7nq-a7xf was then confirmed at 2307 hours and delivered well past midnight which had to be thrown to the dustbin.
After not delivering the ordered food for more than 4 hours, Foodpanda has not processed the comitted refund even after 6 emails and several phone calls. Evertime, I was being told that the refund will be credited to the orginal mode of payment but now I am being told that the refund has been cancelled because a complimentary replacement order was delivered. How does the replacment becomes complimentary? THIS COMPANY IS A FRAUD! Does not even issue a tax invoice.