On Thursday the 7th july, 2022 between 4.30 and 5.10 p.m, I have been to Fort St. George Tailors, 1st Floor, Muthulakshmi Street, T. Nagar, Chennai, Tamil Nadu, India. Two of my staffs accompanied me to the store.
I started choosing the shirt material, two of the Fort St. George staffs assisted me in selecting the same, I selected four shirt materials and paid for the same viz my SBI credit card. The net amount paid is Rs.19, 300/- including stitching charges.
During the billing process, one of the owners of the store (Store is managed and owned by 2 brothers) came out of his office cabin and all of a sudden in front of both of his staff and both of my staff indulged in defamation and misbehaved rudely with arrogance and was extremely offensive. I was INSULTED and my reputation was spoiled in front of my staff, it was character assassination towards me by the management of the store.
Me being a customer that too a repeated customer, I was shocked at the behaviour of the management. He told me that you are not welcome to their shop anymore. He said that you have to come into the shop, select and go out of the shop at the earliest possible time say approx. 10 to 15 mins and also select only from few materials say 4 to 7 materials. There was no other customer in the shop at that time.
If that is the case the staff should have told me that it is getting late or stopped showing me further materials. The matter would have ended softly there. I would like to state here that both of their staff were very well behaved and courteous to me and both of my staff. In fact, one of the selections of the shirt material was done by Fort St. George staff. I reiterate I have no complaints against the staff of Fort St. George. I have called Fort St. George that can I come to buy some clothes and after their confirmation, I went to the shop.
I would like to clearly state that I have selected four shirt materials and also informed his staff that I need a trouser too. Because of the behaviour of the management, I did not go for the trouser and paid only for the shirt materials.
After selecting the material and during billing they told me that you have taken a long time to select the materials and shouted at me and said to walk out from the store. Since I have taken the time and my time is also valuable I went ahead with the payment in spite of defaming me in front of my staff even a child would have not behaved like this and that too I am a repeated customer. It was a mental torture to me. So I rang up the staff and told them to hold but do not cancel my order of clothes.
I received the refund from Fort St. George saying that they do not have time as they have a busy production schedule, which is a blatant lie, because I have never ever asked for urgent or early delivery, I always used to say to them take your time for the clothes and used to reiterate to the staff and to during my previous visits to the store that it is not urgent, in fact sometimes.
I have taken my order after 3 to 4 days after completion of the order. The other brother was not present on 7th July, 2022 i.e., during my visit.
After leaving the shop I received 6 calls from FORT ST GEORGE which I did not attend. Please note till date I have never received any invoice for my purchases made at FORT ST GEORGE TAILOR, 1st Floor, T Nagar, (near Pondy Bazaar) Chennai.