Recently on a friend suggestion, I tried using freecharge payment service . I was told by my friend you get discount coupons, ecash etc as a cashbak . I made two payments one for my Bescom power bill and others for my Vodafone post paid and pre paid numbers . As per freecharge transactions all the payments are through but Vodafone payments have not been credited.
There is no helpline where you can call anybody only email ids . if you write to them you get an auto generated email saying your trouble ticket is generated . I had been writing to them for almost three days in a row now but there is no response.
Now I am scared whether they have made the payment of Bescom Power bill or not . I came to know its a subsidiary of Snapdeal . I do not know what kind of service they provide and is there any regulatory authority which is monitoring their services. I saw facebook posts there are so many complaints of payment not getting credited and amount being deducted from their Bank account.