I took the subscription in March 1st week for a month where website/app gives you an option to select no of months for subscription. For which later I was told that minimum subscription period is 3 month on the name of policy(then why to give option for selecting months for subscription where you get 1 month in option) . Ridiculous!. Why is Furlenco misleading customers? The website should have clear information and atleast Furlenco should be able to resolve the issue by workarounds especially when confusion is created from your end. You can’t be seizing money on the name of policy.
The customer care is neither responsive nor answerable. A customer will only get stereotypic response if by chance one is able to reach out to customer care and the mail box flooded with the mails from Furlenco.
Tired of dealing with customer care, I made the payments for 3 month tenure and raised appropriate subscription termination request through mail as there was no option at website or app to avoid any further extensions. The request was ignored and I kept getting flood of mails, IVR calls and Customer care calls as payment reminders through out the day for 2.5 months even after continuously asking customer care to check the raised termination request . This is so unethical and irritating. Such a pathetic experience I had.
The story does not end here. Suddenly I got the mail today as:
"
We would like to let you know that we have temporarily suspended our on-ground operations, including pickups in Bangalore as per the lockdown announced by the Government of India.
we request you to raise a termination request again once the lockdown is lifted. The billing will continue until the time furniture is picked up."
WHY SHOULD A CUSTOMER PAY! The only focus seems to be making money by hook and crook.
Furlenco! Have some ethics.