I placed this order 1 am 25 Jan 2012. FB committed to deliver it by 7th Feb 2012.
But they were unable to do that.
After many emails & phone call follow, I received the reply from FB on 11 feb that they dispatched the product by 11 the feb 2012 by Aramex courer with tracking no 6224365346.
For four days there was no change in the status of tracking no. On confirming to Aramex courier, they said the tracking number is invalid.
when I again complained to FB, they then tried to forward the issue and then the product was actually dispatched.
I finally received the product on 16th feb 2012.the other blunder FB team did that they send wrong inferior quality product.
Again I called futurebazaar customer care, they told me to handover this product to nearest BIG BAZAAR outlet.they will send right one in replacement.
I handed over the wrong product received to BIG BAZAAR Ratan Mall, Agra on 16 feb 201 for order number 5040470054.
The name of employee is Thomas with employee Id-157189.
Contact details for BIG BAZAAR Ratan Mall, Agra- 0562-3021466, 3021476.
After so many hassles to reach customer care, I finally reached them and talked to Supervisor Mitesh who committed me to not only give right solution but also satisfactory one.but he was not unable to do that.
When after talking to other Supervisor Grishma who committed that Mr. Aditya Pathak, Escalation Manager FB will call me by today evening.He also didn’t turned up.
I must say FutureBazaar have no professional ethics and commitment. its like andher nagari and chaupat raja. No one is responsible here.
To Highlight here -
1- I didn’t received the product on time and as committed.
2- When they said that they dispatched the product but actually it was not dispatched but when I done follow they were pressurized to dispatch the same.
3- I received the wrong product
4- After handing over the product to Big Bazaar Agra, when I ask for new product they said that its not in stock.
how its possible if you guys already committed and communicated that you have arranged product for me. either you were fooling me and then send wrong product or something fishy inside.
I HAVE BIG QUESTION.IS THIS THE STANDARD THE FUTURE GROUP IS LIVING ON OR WHAT?
To add, I really condemn Future Group for such irresponsible communication, firstly by not sending the product at right time and then after so many calls when I received the product.It was not the one which I ordered.
Its really shame and if one can communicate to higher management then they should realize that every time when I call+91-9222221947, I have to wait for 20-30 min and then most of the time, the call is automatically disconnected.
Further, I have to pay STD call rates for calling you guys.
Till now I spended 10 times more the cost of product and the highest stressed time and it wastage, the cost of product beared by me is 85/-
Think about it.
This stressed situation not only waste my energy but make me disappointed.
ITS SHAME!.if this is kind of services been offered by Mr. Biyani’s Venture.Iam sorry I wont turned up again after the completion of this transaction. Hope Mr. Biyani can hear this.
I also want that if you guys some shame left then for all these troubles, besides sending me right product.you should also complement or compensate me with some right thing.
Best Regards,
R Mittal