My experience with Futurebazaar.com is simply horrible and unforgettable. Attracted by their web promos, colorful website and fantastic deals, I decided to buy a KORYO Microwave form their site. As usual, they charged my money from my bank account immediately and kept showing on the order status - PAYMENT AWAITED.
On writing a few mails they confirmed they received the money but the product is OUT OF STOCK. But after a few reminders and telephone calls, they delivered the Microwave. It was new, good looking but not in a working condition. Again on various reminder calls, emails they got the product picked up from my place and said I will get a replacement in 4 working days. But it was never replaced for a long time and I finally decided to ask for a refund.
Promptly they cancelled the order and commited to credit the money back to my account in 2-3 working days.again started the countdown.1.2.3.4.5.6.7.8.9.the money was not refunded after various telephone calls and emails. Finally I talked to their Manager, threatened them to pull to CONSUMER COURT and my money was refunded within a day.
The worst part about Futurebazaar.com is they never reply to emails and one always has to make STD calls to talk to their customer service if you are outside Mumbai.NO TOLL FREE.