I purchased some items from Pepperfry in March 2019. They dispatched the item promptly through GATI and gave me tracking ID. I tracked the item and found that it reached Kochi, Kerala i.e. very near to my house. After a few days on enquiry it is learnt that the GATI people returned the item stating that they could not deliver the item. During the same month I received at least twenty items from Amazon, flipkart etc. No body found it difficult to deliver the items to my address which is well within city limits of Kochi City. Only GATI could not deliver. Clearly GATI people at Kochi never attempted to deliver the item. A clear case of irresponsibility and unprofessional way. My conclusion is NEVER DEAL WITH GATI OR PURCHASE FROM FIRMS/SITES THAT DELIVER THROUGH GATI.