Gati Courier and Cargo Service

Reg: Docket No: 519053073; Order No: 2013-10-12-046364

I had recently ordered two quantities of “Princeware Easystore 30 pcs Container Set” from StarCj.com. Today one of the delivery boy had delivered the consignment which contained only ONE BOX. On the consignment there was a label stating Qty 2, No of Boxex: 1/1. As I was not available to take the consignment, my wife took the delivery. She mentioned to the Delivery Boy that we had ordered two quantities of the product and you are delivering only one box. To which the delivery boy replied that:

1. He is not aware of the second box and

   
   




2. If there is a second box then you will get later

   
   

Also, before taking the delivery of the consignment, my wife wanted to open the box and check the Quantity as it was mentioned on the box “2 Quantity” and whereas the courier boy was delivering only one box. When she tried to open the box, the delivery boy mentioned that she cannot open the box before signing the consignment. Stating this your delivery boy took the signature of my Wife and left the premises even before my wife started checking after signing the receipt of the consignment.

Later, when we found that there was only one quantity of the product ordered we called the StarCj. They connected us to the Delivery Manager of the GATI and he in turn connected us to the delivery boy. The delivery boy started saying the “I am not Lying and he had delivered two boxes not one.” Also he mentioned that he has a family and I should not be framing him with wrong allegations.

When I tried talking to his manager, he said that since the consignment is signed, that means that they have delivered two boxes. However, the delivery boy did not allow us to check the consignment before signing the receipt.

This is a clear case of Fraud and cheating. I am bring this to the notice of every one so that all the consumers are aware of the kind of fraud/ cheating the GATI courier boy commit.

Also, all the companies who uses GATI for their delivery services, should be very careful is taking their services.

Thanks,

Rahul K Mehta