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Gati Courier and Cargo Service

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Gati Courier and Cargo Service

Dushyant @dushydarj

Jun 02, 2015 08:54 PM, 15319 Views

Losing and stealing parcels is common here

20 may:-

My friend booked a parcel with gati( 10 kgs, slip attached)

29 may:-

We check for status of parcel after 9 days. Shock to find the status as invalid in the website. Lodged a formal complaint with gati and send all details

2 june:-

After 5 days of lodging a complaint, no one has called nor any update on status. Helpline is sadly very helpless. We presume that the staff have stolen the parcel as it contained expensive clothing’s.

Read the fine lines. Seems they will compensate for loses to maximum value of rs 400 per kg.

Lesson learnt:-

Never use gati to send expensive items

Make sure that you take the details of gati staff who collects the parcel and his photo. Useful when lodging an fir

Should rename the helpline to helpless line

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Brand Response

Gati_Express

Jun 03, 2015 08:59 PM

Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.Assuring you of our best services always.Customer Service TeamGati-KWE