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Gati Courier and Cargo Service

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Gati Courier and Cargo Service

Unknown Unknown@asitkumarmallik

Aug 17, 2012 09:05 PM, 2166 Views

Worse service

This is the worst service I have seen ever.

I am waiting for my parcel/Bike to be picked up from 2 PM and it is 8:30 PM. I am still waiting for the same. What a harassment from Gati side. The customer care called me and gave a no (The person is supposed to come for pick up) When I called the person he gave me another number and I have taken a half day leave from office and waiting for the same.

Now the person is not picking the call. I had never expected the same from Gati. Only Gati takes a handsome money for moving the parcel without service.The Gati pick up req no - 11789948.

However, I gave a complain-CS51686.

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Brand Response

Gati_Express

Apr 02, 2015 06:14 PM

Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.Assuring you of our best services always.Customer Service Team Gati-KWE