I had ordered something from an online shop in India. Gati’s website is showing 3 delivery failures against a parcel scheduled to deliver to me - Once due to office/residence closed, then due to network failure and one due to address not found. All 3 bogus reasons because the Gati office is right across our street so no reason for them not to locate the address.
Not a single person visited our apartment once. No one responded to my complaints and a girl called Neha on the online chat, told me a bunch of lies including "Technical problems because of which she was unable to track my order (the fact: I could track it on another window on Gati’s website at the same time)", etc.
Anyway, when I called my vendor and they applied some pressure on Gati to which Gati said that they will deliver at 11 am - my mom waited till 2 pm and none of these jokers showed up. Better still, they did not pick up any calls. Anyway, it was NOT a pleasure doing business with Gati - a bunch of liars.