This review is meant to alert you so that you do not opt Gati for sending parcels. I will try to narrate my experience briefly.
I booked 65 packets from Vellore(Tamilnadu) to Bathinda(Punjab). I was charged Rs 3000 extra for loading and unloading because they told me that my luggage was heavy. However, I did not mind paying extra and accepted it. But delivery people came at night and just unloaded from vehicle on the road. They said that their job is not to shift luggage inside house. It does not end here. One item was missing. Total 64 packets were delivered. They were in hurry and just left after dropping everything on road.
Next day when we unpacked the material we were shocked to find major damages-microwave glass was broken, all picture frames were broken, LCD panel was broken. No label of fragile item was put on the LCD and it seemed that LCD was thrown badly during transport. Even handle of my suitcase was broken. This reflects how unprofessionally Gati handles luggage.
When I contacted the concerned person in vellore office, he said that he will take action. After 7 days he asked me to contact customer care. On contacting customer care I was told that they can not do anything about damages as it was not mentioned on delivery note. How can one unpack 65 items at night and check everything, moreover, delivery men were in hurry that they did not even deliver packets inside house.
One month after booking one item is still missing and no insurance has been arranged.
I should have read reviews about Gati before contacting them. Truly they are thieves and steal things. Moreover, they are highly unprofessional. I dont hope now that lost item would be found now.