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Summary

Gati Courier and Cargo Service
Tanushree Roy@troy512
Mar 02, 2013 12:08 PM, 2416 Views
Www.gati.com, Worse Service

I had used Express Service of gati.com service to get some household dockets delivered from Mumbai to Bangalore, to my residency. Docket no. 499112826 These People,




  1. Charged for 150kg weight-age, whereas they didn’t measure the quantity and the quantity was hardly of 80kg. 2. Didn’t deliver the dockets on time, stating House closed. 3. I received the dockets in damaged condition. 4. 1 Pen drive, 500gm almond packet and some other things were stolen & broken. 5. On registering a complaint with there site, they replied back that I should have insured my belongings before delivering it, with third party insurance company and they can take no action, whereas these policies are not mentioned on there site. Overall I’d a very bad experience.


(2)
Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.Assuring you of our best services always.Customer Service Team Gati-KWE
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