I have a home loan with this bank. I had even one more home loan with IDBI bank. So I can compare the service provided by GE Money and IDBI.
GE Money is worst bank I have seen ever. In every step they torture customer. From the day I got the loan, part payment I made, TAX certificate I reguested for: none of the time it was smooth. recently I made a part payment. When I call to customer care they say I don’t have to pay any penalty amount if it is 50% of the total outstanding amount in my financial calender. Once I go to branch they ask me penalty charges. This got resolved after calling 10-15 times to customer care and 4-5 time visit to branch.
From my continous experience with GE money now I record all my conversasion with the customer care. Now I am just looking forward to close the loan. I have started the process of closing the loan and my trouble started. As I said I am quite experienced with GE money service I have started the process now itself even I am going to close next month. I am sure I have to go through many mental torture this time.
I shall post my experience of pre closing home loan with GE money next month. I have already gone through all these steps with IDBI also. But IDBI is 200 time better than GE money. I don’t know why this bank is not black listed yet. My suggession to all who is looking for any loan: Don’t got yo GE MONEY in any cercumstances I don’t want to give rating 1 even. But it didn’t allow me to save hence I had to give the rating 1