Vodafone should look into the chain of their customer service executives. I strongly believe proper executives’ performance monitoring is not taking place in this organization.
I raised a request of change in my billing address. I was promised by Vodafone’s customer care executive to get it done in 7 working days. He noted down all my details and asked me to wait for response call, where a Vodafone executive was supposed to call me and ask for the appointment, when an executive can visit me.
They called me up and asked for an appointment on Saturday, I stayed home to attend the executive, but guess what, no one came.
After being patient for 1 long week, I called up Vodafone to confirm what was wrong. They said they are apologetic for not sending someone, they will send someone now. Again the promised that 7 working days thing.
This time things were even worse. I received no call for appointment either.
Again I called them up to dig the issue, They said someone visited but no one was at home. Here beings the unstoppable chain of lies from Vodafone. My mother always stays at home and she was quite sure no one came home.
Second thing, I insisted that I received no call for appointment then how can someone come to my place without prior information(Of course working people stay in office during their office hours, they need to take an appointment first and it is VODAFONE’s so called procedure as well)
I again called VODAFONE customer care, being a patient individual I requested them to send someone to my place and collect the documents. But, nobody came!
Again when I called in, losing all my temper, I was told by VODAFONE executive that their executive came to my place to collect the document but I refused to present the document.
How irrational! Can you believe this. I have been calling them to get the documents collected and I will refuse to show them. The crux of the story is that no one Actually CAME TO MY PLACE. IT WAS ALL A LIE.
Now I want VODAFONE to answer these questions:
*1. When you people have a procedure of first calling the customer and confirm the appointment then why didn’t your executive call for the same?
What kind of pleasure do you get by harassing customers mentally. People take out their precious time to write emails to you or call you for support and you in return serve them LIES. Why?
Don’t you think you need to look into your employee management and customer service management system because if you guys are really Happy to Help then for sure a big scam is going under your nose.
Talk to your executives and try to find out if they are doing their jobs honestly or not?*