In this era of Globalisation, competition between various service providers is growing. To prove om=neself superior than others every corporate body has its own 24X7 customer service. But the experience with these services is proving a mirage. First thing the phone concerned phone numbers are egngaged most of the time, especially in case of Reliance Infocom.
Theb=n there are many others in the line. When somebody call that number, a lady with sweet voice will welcome you, listen you and allot you a complaint no. But when you find your problem is not solved and if you call again, you are given new no. this ting go on, till get in touch with corporate office of the concerned corporate.
Thank god, corporate offices are somewhat responsive and they definitely help you solve the problem. Otherwise you to keep writing down various complaint numbers. Earlier under the’licence raj’ in India, red-tapism was a hurdle in solution to any problem. Now inthe era of globalisation "customer service" is likely to replace it.