Customer satisfaction is the only way to get the maximum returns in any business. When customers are happy with the product, that means they will continue to a part of the same. But when the customers are not satisfied with any of the products they will definitely contact the support centres. Now it entirely depends on the support team to understand the customer’s issue and get that resolved at the earliest.
Some of the key features for effective customer service:
>24/7 customer support for any of the business.
>Trained individuals, who are trained well on the products.
>Less hold procedure should be used during any of the calls.
>Support team should make sure to keep the Customer posted on any of the updated if there is any ticket raised.
>Small tokens such as gift cards, some credits for inconvenience is always welcomed as that will help build a greater bond between the Customer and the business.
A happy Customer means more business:)