My several attempt to contact Mr Lalu Prasad Yadav, or the Railboard secretaries , board directors, Safety Director or even GGM went futile and I have even send an MS Power point presentation on Railway coach condition and safety related issues, but till date nothing had happened as its not reached top none. The mail ID’s mentioned in Railway Website is not functional and its dummy
Therefore, down the line, these officers are also saving their ... for sure.
------------ x ------------------------------
Another experience with Indian Railway – On my journey to Jhasuguda –Orissa was unforgettable and I have registered a complaint with IRCTC and the reply to my complaint is as follows.
Date: 28/09/2008
Name of complainant: Mr R S Dev
Address of complainant: 301, "Attic".
Sub: Complaint lodged by you about services/products of IRCTC.
We are pleased to acknowledge your complaint/suggestion dated 28/09/2008 .The unique ID of your suggestion/complaint is GAX20080928215
The matter has been forwarded to the concerned authority for suitable action and the same will be intimated to you in due course of time.
You may check the status of your suggestion/complaint by logging in at our website https://irctc.com
Kindly quote your unique ID for all future references.
This is an autogenerated mail. Please do not reply.
DGM (Q) IRCTC, Corporate Office
New Delhi
During the month of february’2008, while on my visit to Mumbai by Train No: 2934, I have experienced the same and in reply to my complaint
I have received letter from
Mr S S Jagannathan, Joint General Manager
for RD/IRCTC/SZ.
Letter dated 29 th February’2008 , Ref No: IRCTC/ZO/Comp/517/08 informing that the matter being forwarded to the Group General Manager of West Zone, Mumbai.
In this regard, I have received another letter from
Mr Noel Stephens, JGM/IRCTC/WZ,
informing that corrective action being initiated against the contractor and contractor representative visited my residence requesting to withdraw the complaint. But still the contractor is over charging and IRCTC is not heeding to passenger complaints, but for safer side, to make feel good about them in line with Mr L P Yadav success story of Indian Railways, draft a nice letter and forward to complainant to keep his/her mouth shut. (MS)____________________________________________________________________________________________________________________________________________________________
In the month of December’2007, while on my trip to Mumbai by Train No: 2655-56, on 25/12/07, The food provided onboard was of very poor quality and the catering contractor has over charged the same.
My complaint was acknowledged by IRCTC Ref: IRCTC/ZOC/Comp/467/08 dated January’17, 2008. The letter was signed by
Mr S S Jagannathan , Joint General Manager
For RD/IRCTC/SZ.
Informing that a team of quality control professionals was pressed into service to educate the field staff as well as to ensure quality services. Also informing that the Licensee was even slapped with a hefty penality for violating the ethics.