I had booked this cab and my pick up time was 9:30. I did not get any sms 20 minutes before my pickup which they promise to do. When I called, I got to know they had assigned the driver just at the time of my pickup. The driver took 1 hr to reach and pick me up. I shouted at customer care and they said sorry many times and promised that they would not repeat this ever again. So I believed and booked a cab again for the next day to my office.
I got an sms on time and the driver was 2.5 kms away from my home and when I was directing him to come to my place, he refused and told he would be waiting there only. From 9 to 9:30 he was waiting there only and did not bother to reach my place. When I called the customer care, they assured me that the driver would reach me within 5 mins. But they played a very clever game. They immediately assigned another driver at 10:00 and driver reached me at 10:20. The customer care is really bad and do not even bothered about their customers. They just make false promises and say sorry. Very poor service from Genie Cabs.