My wife was requested to fill up the promotional coupons at Abhiruchi Mall in Pune Dhayri In March 2016
After that we received 5-6 calls from Mr Abhijeet(Telecaller) Global Connect, stating that we are the lucky customer won prize on fill up of the coupon.
And Invited myself and my wife for the presentation and collect surprise gift
After his continuous calls and request and a number of assurances, we attended the presentation.
We invested more than 90 min in knowing about the service and the presentation.
We were assured to get free holiday, irrespective of the membership.
There Mr. Abhijeet had made verbal wrong promises as bellow
(1) You will get many Festival Coupons arranged in Pune like Navratri Passes and other Cultural Festival Passes Free of Cost
- Actually Till Today we didn’t received any Pass
(2) If they will not be able to service then they will refund money
- In Agreement of Page 2 it is clearly mentioned that It is non refundable
(3) Member ship is taken for 4 members 2 Adults and 2 Kids above 5 years and you will get Studio Room,
so that you will not have to pay any additional amount for extra bed for kids
- In Agreement of Page 2 they taken our sign Page 2, where-ever this correction they made, but they didn’t signed on that
(4) After member ship purchase you don’t have to pay any additional amount
- In Agreement of Page 3 Point 3 is mentioned that we have to pay AMC
(5) Booking of Holiday can be done 15-45 days before
- In Agreement of Page 4 Point 9 it is mentioned that it is 30-45 days
(6) You will get 3, 4 and 5* Hotel Rooms
- In Reality they don’t gives 3, 4 Hotel Rooms, But those Hotel whose Rating by User is 3* or 4
(Which may be rated by their hotel staff and their co-companies like Global Connect)
(7) Credit Card Payment will be EMI Basis and there will not be any Interest charged. And if Bank will Charge Interest, Company will refund that Interest
- In Buton up Confirmation Page it all mentioned, But there is not any Sign by them
Surely It is our mistake that we trusted their word and we didn’t read document carefully at the time of payment.
But Reality happened when we tried to utilise this package and I requested for Hotel Booking as bellow
First Booking Request was sent on 14-Oct-2016 For Booking of 3-Nov-2016 In Ahmedabad City
They replied on 18-Oct-2016 after my one more reminder on 17-Oct-2016, with 4 Hotels of Ahmedabad
I Selected One Hotel and Asked for Further Details like Room Type, A.C./Non A.c. and Number of Beds in 18-Oct-2016
I Reminded again on 20-Oct-2016 for Confirmation
They Repliedon 23-Oct-2016, with Detail that Room will be Superior Type with Break Fast Included and Can Accomodate 2 Adults(They Didn’t mentione about AC/Non Ac Rooom Type)
On 24-Oct-2016 I Replied that I had promised for Studio Room where 2 Adults and 2 Kids above 5 years can be accomodated, since my son are of ages(14 years and 10 years)
Obviously if we were aware that kids bellow 5 years only allowed then we never had purchased this package
On 29-Oct-2016 They Replied stating that I was out of reach on call( I had already informed them that I am out of station from 29th Oct 2016)
On 31-Oct-2016 They again asked for confirmation of one room(While I had never asked for 2 Rooms, So it is clearly Time pass only)
I Confirmed for one Room On 31-Oct-2016 during traveling only
On 2-Nov-2016 They Given me Confirmation of Hotel
Which I couldn’t accept as one day before while I was in Traveling during Diwali Vacation. So I booked it in Swaminarayan Temple only.
So they cancelled Booking on 2-Nov-2016
This way this people are making false promises and cheating with people.