I took their service to move things from Bangalore to Allahabad. Before the order confirmation the sales representative was giving all the information required and used to take calls and answer all the queries. Right after I paid all the money, they are not bothered at all. On the day of load and shipment, the packers guy came 6 hours late and right from the expected time to reach, the guy was telling they will reach the pickup spot within 10-15 mins. Have called them 100 times that I have a flight to catch. Their logistic department is worst too. They don’t have a clue how their system works and who and when will the order pickup happen. And worst thing is they lie always on to the customer call.
Also, they have charged and taken the money for insurance for which they didn’t give any receipt. Inspite of giving full insurance amount, they will not mention anywhere that the insurance is taken. God knows whether you can claim for any loss or damage as the proof itself is not there. I called them 100 times to get the insurance receipt and details for which they ignore all the calls and messages. After 10 days of my shipment, my product has reached its destination but till today I haven’t got any document saying I have taken an insurance. They just duped the insurance money paid.
They give the worst service right from packing. Their customer center is not proficient. They have no clue what’s the status of the shipment. They charge the money but they don’t give any insurance in written. I suggest never to use their service. Have given them 1 star because no star wasn’t an option.