Another Wadia group company which is getting into business of airlines, with an idea to maximise the revenue and not to maximise the customer experience.
Kiosk checking is not ready at any of the airport.
Staff agrees that there system is changing hence you cannot do web check-in.
Hence even if you reach airport 1hour early you cannot get your boarding pass due to long queue(every passenger has to get the boarding pass from counter.)
By the time you reach the counter already 10 passenger fighting at counter for refund of for allowing the late check-in(normally 1to 5 mins delay.)
Staff is more trained to deny the support . Even not ready to tell the refund for a gone ticket is hardly 700 rs . They had 10 or more such no show because of there own faults.
Very very poor preparation. They shouldn’t be allowed to operate unless they have there systems in function . However no one can change the intent of making quick money by unethical means.