I still wonder how these kind of airlines are operating in India. Never ever I had such a horrible experience with any of the airlines. Coming to my story, I have reserved 2 flights with them(HYD - BGLR, BGLR - MLE for Apr 23) on Mar 1st week and they sent out an email on Apr 9 saying my flight is cancelled because of operational issue. And for the BGLR - MLE flight, they have rescheduled it as per their needs and convenience. The direct flight was changed to one stop flight. Seriously? I had to buy tickets at a higher price from other airlines as I can’t afford to miss my trip. This has caused me so much of financial stress and emotional trauma.
These guys cancel your flights at the last minute quoting operational reasons. I tried calling them for about 8-10 times. When you call them, Call doesn’t get connect and few representatives just hung up your call without helping you while other representatives put you on hold for infinite time without providing a resolution. Such a worst customer service that any business could afford. Customer service is pathetic. They did not even bother to compensate the customer because of the inconvenience that they have caused to the customer. They doesn’t care about the customer needs. These kind of airlines should be shut down completely.
I must say GO FIRST.YOU SUCK big time. I would NEVER NEVER ever fly with you again even if you offer free of cost flights.