I booked Go Air vide PNR number: XYELJQ. Approximately 40 days before my journey date, flights are cancelled by Go Air. I called up their call center on 21-Nov-2017 and asked for a full refund. The guy refuses to give me any acknowledgement of cancellation and never confirmed. On 24-Nov-2017 I received a further e-mail saying your flights are cancelled, if you need a refund, please call 9223222111 . I called this number. I told the lady very clearly that since the refund was never actually initiated, I cannot trust you. Please send me acknowledgement that you are processing a refund. She disconnected the call. I called up the number again on 24-Nov-2017 and finally one guy confirmed that refund is initiated. At this rate, they will take god-knows-how-many days to actually refund .