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Go Air

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Go Air
Leila G@lg1953
Jan 20, 2020 09:14 AM, 1177 Views
GoAir flight cancellation - cheap but risky airlin

I had booked a ticket with GoAir and paid a total amount of Rs 6, 403 for the round trip. Four days before my flight from Hyderabad to Delhi GoAir emailed me that they were cancelling my flight for "operational reasons." My flight was at 10:25AM from Hyderabad, landing at Delhi at 12:45PM in the afternoon. The only options to rebook the flight that they gave me were a 5:30AM or a 11:30PM from Hyderabad(the former means I would have to leave for the airport at 3AM and the latter meant I would land in Delhi at 2AM). As a young woman travelling alone, neither of these options was conducive to a safe or comfortable journey and I was forced to cancel. They said they would only refund Rs 2, 600(much less than half the amount for the round trip) and also refused to refund the convenience fee charged by the agency. I had to pay an amount that was more than 400% higher to buy a new ticket with AirAsia(given that the trip was only four days away). Reading other reviews I see that GoAir has clearly made it a commonplace occurrence to cancel flights on short notice without offering reasonable or comparable alternatives to rebook. GoAir may be cheap, but it is an extremely risky option.

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