So, am not the types to get agitated and write reviews. am not the type who would blame airlines for my mistake or because they didn’t do me ‘favours’
Am the type who tries to reason out and ask questions with a high sense of fairness in mind; I head HR for a profession so I can claim am pretty reasonable most of the times
Today, as I sit in the airport, for over an hour, watching my flight’s delayed departure news on the board but helpless that am in the airport from more than an hour but not on that freaking flight!
There are a lot of bad reviews on Go Air, service etc but still, as any ideal Indian, I forgive and still give a chance to be better. to anyone let alone an Airline ??
I was to be on an 8 am a flight to Delhi G8116, they sent a preponed message and moved it to 7.30 am. Was informed in advance, fine
I couldn’t do web check-in because of their continued technical web issues. I tried hard and let it be
I reached the airport at 6.30 am, tried kiosk check-in, no use it kept going round round and told, after 4 minutes that go air counter is where I should go to. I go there, 6.34, there’s a long queue, I waiting the queue for about 3 minutes and realize that this won’t work and run to the counter
Our ‘already pissed off’ staff at counter said I called so many times you didn’t come
I said I was trying the kiosk and was in the queue. It was 6.36. 6.37. he said - you are late and you should not have tried at the kiosk, you should have come to counter. No matter how much I tried explaining the issue, he was so rude and shove me off to the reservations counter where another ‘don’t mess with me look’ guy spoke to me like I committed murder and said how can I even imagine standing in the queue for 2 minutes and not come to the counter
I was stranded, not spoken to, yelled at whenever I tried to ask questions. 10 other passéngers just like me got stranded and without any help. it was like they were just waiting for the flight to take off before even talking to us
Their technical issues are allowed, my inputs aren’t
The flight got delayed by the way and took off at 8.10 am. all the while, poor me standing and gaping at the rude and unreasonable staff who did not even bother to help in any way
Technically they might be correct but my concern is that when they were delayed at least they could’ve accommodated a few of us
He didn’t even give alternate plans.they just didn’t bother. It was like, ‘go take a walk!’
The next flight apparently was in the evening
I got a sense that they had overbooked this flight and that’s why they didn’t bother to help us out but the behavior was outrageous
No remorse, no botheration. no care attitude
I had to take another airline at 10 am
My suggestion to all Go Air staff is that, because of your technicalities, don’t blame and be rude to passengers to prove a point! Every other top end airlines, and am saying even international airlines, have always accommodated 5-minute delays. you had an overbooking problem so you will take us for a ride. not acceptable
In my life, I’ll never set foot on aGo Air flight ever
You might not care but then that’s one customer less for you for life
I care
I wish you guys make losses consecutively because ultimately you didn’t take care of your paying customer!