Godaddy

Never take any service from godaddy. Their service is worst among all the hosting service providers. In TV Mahendrasingh dhoni appears and gives arvertisements for godaddy. Thinking that it is a good service I migrated to godaddy and I took costly hosting plan. Few months passed without any problem.

My wesite got one word press website and one phpbb forum. The forum got lot of project related PDF attachments in files folder. Only less then 10 associates access the wesite from chennai India. No other visitors and no other users of the attachments.

All of the sudden I got email saying that I need to remove files folder. Without that folder my wesite is useless and I can not run any project as my associates can not see any attachments. So I could not delete the folder.

1. Yesterday my website got suspended.

   
   




2. Now I need to delete files folder to get back my account.

   
   




3. Called customer support and asked for FTP access. Made 4 calls to customer support and waited for more then 5 hours to get FTP access. Each and every time the customer support guy thinks that the customer is a small kid and he needs to teach everything to the customer. I clearly said I am a Director(IT) and got more then 40 years experience in IT. Still the customer support guys spend enough time to talk useless stuff without understanding what I need.

   
   

They took lot of time to finish their pre-scripted useless talk and started asking what the customer needs.

1. Now I need to take backup and delete the files folder. I started downloading files content to my local system(local copy).

   
   




2. My FTP access stopped after few minutes.

   
   




3. Again I called customer support and got FTP access after 1 hour.

   
   




4. Initiated download again. Again my FTP access is denied after few min.

   
   




5. This process went on and I took FTP access 12 times for downloading some 6 GB files

   
   




6. I deleted all the folders and big files.

   
   

10.Called customer support and asked then to re-enable my account.

11.Customer support guys said I did not delete all the folders. I sent screenshots to their email IDs and proved that the folders are deleted. The customer support guys said they talked with US guys and US guys said that those folders are not deleted yet and need to be deleted. I asked them to share the screenshots showing that the folders are still present. Customer support guys refused to share screenshot and kep on asking me to delete the folders what I deleted already.

1. I started shouting the customer support guys in all bad words.

   
   




2. The team leader joined the call again and again the same story went of for 4 hours.

   
   




3. Finally I asked them to share the escalation email IDs so that I can escalate further.

   
   




4. All of the sudden the customer support guys started pointing other small files and folders and asked me to delete. They just want to pass some time it seems. I took local backup and deleted all the folders.

   
   




5. I got some 10 emails asking about the quality of the customer support. I gave worst rating as I am already getting worst customer support and worst technical support.

   
   




6. Finally I asked the customer support guys to delete any file/folder which they feel and re-activate my account.They refused.

   
   




7. Finally I said. Enough is enough. I just need CPanel access so that I can migrate to some other good hosting provider.

   
   




8. Again the customer support guys started blah blah and took lot of time and did nothing.

   
   




9. After some 3 hours I got CPanel access now.

   
   




10. I was told to re-check my account again and to delete the files if there any. Otherwise my website will be suspended after 3 hours.

    
    




11. I did not delete any files/folders as I already deleted them to get back my account.

    
    




12. Now my account is active. PHPBB forum is totally useless without attachments.

    
    




13. I am taking full backup and signed for a hosting account in another good service provider.

    
    




14. I need to migrate everything to the new hosting account within this three hours as I don’t know what will happen after 3 hours.

    
    

I faced hell of problems with godaddy customer support in this small issue. I did not write all here as already it is too much now.

Godaddy is worst company and only run by advertisement otherwise it will be closed as soon as possible.

Godaddy staff are illiterate, You will get frustrated.

NEVER EVER HOST YOUR WEBSITE WITH GODADDY.

YOU WILL FACE WORST PROBLEMS WITH THEIR CUSTOMER SUPPORT AT ANY TIME.