2 weeks back when I was evaluating A/c for purchasing, Godrej was never in picture. Godrej was suggested by the dealer, who offered 1.5T at Rs.500 less than the brand I chose (onida). The discount, the brand image Godrej and Smartcare made me to consider and buy Godrej.
The person who came to install was very rude and suggested hefty charges of Rs.900 for making the A/c fit to my window as against Rs.250 suggested by the dealer. Besides that he said, he has got a wood piece which he will use for closing the patch and it would cost Rs.250 more. I bought the same type of piece from a local timber shop at Rs.30/- . He never gave me the installation report but had collected the charges.
It worked fine for 3 days. But one fine morning, when I turned the A/c on, my fuse blew off. I replaced the fuse and restarted A/c only to find the fuse again blowing off. As it could be due to an electrical problem, I had an electrician to check the power and he certified to be good and diagonised the problem to the A/c. I complained to Godrej Smartcare through the Dealer (28th of April 2006). For nearly a week no one turned up for service. Yesterday (05/05/06) one person came and given in writing that the compressor is weak and needs to be replaced. within one week, I don’t think any compressor will fail.
More than the failure of the A/c, it was the poor quality of service from Godrej which hurt me. The helpdesk says, I have to speak to the Service In charge Mr Shivakumar, who never attends the fone (he has two active mobiles). Not only for customer but even for the dealer. I have decided to return the Godrej A/c and go in for some other brand. and the dealer also has agreed.
But, this way, if Godrej functions, it is definitely Smart Don’t Care customer service.