Please refer to my previous review on MS, where I missed reviews on AC before actually buying it-later I was told that it’s counted in Office electronics and not as home appliances. so the only help I took for buying was past record and my own intuition! taking my Godrej Refrigerator as the yardstick I went in for buying Godrej AC too!and then I found the reviews on MS about Godrej and ahem...the reviews were not so good.
Its been just a week I replaced my assembled AC with a Godrej and I saw many MS members complaining about Godrej Smart Care not responding to their problems! I am a man who always believes in seeing and then believing...logged on to godrejappliances.com, gave for an online help support and I however did not complaint, ya like any new buyer I wanted my AC’s Compressor a bit extra silent and that was nagging me since few days. I shared this issue with Godrej People...bingo 1 O’clock noon I wrote them a mail, pat came the reply within 15-20 minutes that they are sending their technicians to my place and what time is comfortable for me for them coming at my home.
We fixed it for 8 PM in the evening and believe me dot at 7:45 PM Godrej People were at my home. and they found the snag too! the dealer technician had left the grill loose and that’s why the extra noise and then a thorough check-up of AC and i found it was working nice and fine! so guys my trust on Godrej for last 30 years (two Godrej Fridge a 20 year old and a 10 year old are a no nonsense machines) has been reinforced by their extra prompt service too!
Service within 8 hours of complaint!!Godrej has indeed won a customer for a lifetime! 100 out of 100 for them!PS: Godrej Smart Care people sit in Mumbai but they never wasted any time to give me support in Delhi (withing 8 hours of online complaint) I did not have to shout on phone, nor I have to face the Customer Care Music on hold! just a swift mail and swift came the support!wat say folks?