I have purchased "Godrej Pentacool Frost Free 410 Litre Refrigerator" in 2005 for Rs 20, 000 and am facing the following problems: The freezer cooling/defrost is not proper.
The ice, ice creams and other items melt and get spoilt. I have contacted your customer support but they have not been able to rectify the problems. The refrigerator is still under warranty. In the last five years, the compressor has been changed twice, the PCB and sensors have been changed five times, and cooling fins have been added in the back.
The company should recall this defective product. I had taken an AMC which saved me till now. The AMC has expired now.To add to our misery, the company has discontinued offering AMC. They say they have discontinued this product and hence cannot give AMC. But they will continue to provide services on chargeable basis. What should I do? Please forward this email to Godrej management. I will go to consumer court in case Godrej doesnt give AMC on this product. Beware of Godrej Products!