I booked 2 tickets recently using goibibo for Chennai to bhubaneswar.i paid approx 7500 rs for the ticket. Unfortunately due to swine flu news recently, i had to cancel my tickets.And guess what after refund I got 4 times 932 Rs. means total 3728...hurray great offer ..cancel your flight and your 50% is gone no breakup charges info nothing. I tried calling customer care and guess what.. one of the no not at all exists .and one no you will hold for hell of time and it will be disconnected automatically sent mail and got delivery failure.. something like this
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
CN=Sheetal, OU=TEMP, DC=idc, DC=mihindia, DC=com
Final-Recipient: x-x500;CN=Sheetal, OU=TEMP, DC=idc, DC=mihindia, DC=com
Action: failed
Status: 5.1.0
sent mail 2-3 times.. with my pnr and refund info..
and after 2-3 days I got call from goibibo and I asked for the breakup of the charges...
she said she will inform in a one business day...
and 10 days gone..
I am updating the review again 28/09/10
After sending this review link to goibibo team I got reply from goibibo team
Stating cancellation charges from the goibibo is 300 rs.
I they have deducted 600 for stating it is hopping flight.(Cheap way to earn money)
Even when I calculated after deduction 206 was missing.They have no idea how they are calculating before refunding the amount.
I sent mail to them mail that 2*206=412 is still missing.
Finally 400 rs credited to my account.
Well 12 rupees still missing :) he he he
So moral of the story .goibibo offers sometime cheap tickets.But once you try to cancel it you are in huge loss.Beware of Goibibo.