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They are extremely unprofessional. I am trying to get a refund from them for an Air India flight which was cancelled by the airline. They initially said that there was no refund due. After I contacted the airline directly and got the ticket endorsed from them with the refund amount, they said they would check again. It took them 1 week to refund an amount which was less than what the airline had mentioned.
Now I have been repeatedly mailing and calling them to no avail. Their executives have hung up my calls.