I want to share my terrible experience with Indian Railways and IRCTC so that others don’t fall into the same trap. I booked a train ticket through Goibibo for a journey from Ludhiana to Jaipur on 27th April 2024(PNR No: 2412701792). Not only was the train delayed by an entire day, but neither IRCTC nor Goibibo informed me about it. I waited at the station for 2 hours before I found out via Google that the train was delayed by 24 hours.
I immediately filed a TDR to get a refund, and Goibibo told me to wait for 3 months—an absurd amount of time! After months of chasing, calling, and emailing, my TDR was eventually rejected without any valid reason. Now they tell me that IRCTC can’t do anything if the particular department rejects it. This is outright fraudulent and shows a complete lack of responsibility and accountability.
If you’re thinking of using Indian Railways or IRCTC, don’t. They have robbed countless people by not refunding for delayed trains, and if you’re unlucky enough to actually get on the train, be prepared for overbooking chaos. There’s no authenticity, no customer service, and absolutely no respect for your time or hard-earned money. You’re better off taking a sleeper bus, a shared taxi, or anything else but NOT Indian Railways.
To top it off, Goibibo doesn’t take any responsibility either. This entire experience has been a nightmare, and I urge everyone to stay away from these services.
PNR No: 2412701792
TDR Status: CANCELLED
TDR Request No: INR17142449487690997
Train No: 12414 / JAT AII EXPRESS
Refund Amount: ₹2410
Passenger Name: Jyotsna Jain
Don’t let them scam you like they did to me!