I booked a couple friendly hotel "hotel Himalaya" in Triplicane Chennai. As unmarried couples staying in a hotel is legal and that goibibo is offering couple friendly hotels just like oyo and makemy trip, I made that booking. I and my fiance were traveling to Chennai and were about to reach Chennai at 11:30 pm.
As it would be very late night, we had made this booking in advance. On reaching Chennai, I met with one of my friends and borrowed his bike to go to the hotel. We were tired after 26 hrs of train journey and wanted to crash on the bed.
But as soon as I reached the hotel.the manager denied us check in saying that they don’t allow unmarried couples. When asked that why is the hotel listed in the couple friendly list in goibibo. The manager said go n ask them to remove.
We requested him to allow us to check in as it was a very late night at around 12: 30 am .he finally was so rude to us n said that he would call the police if we don’t leave. I don’t understand what was our crime.
With nowhere to go so late in the night.i had to book a hotel from Oyo and check in there.We were so embarrassed after this incident.When we called goibibo and stated this incident. They said they will check n refund the amount.
We were very particular that we don’t want the refund but an apology from the hotel manager.they said they will try for that and again they called me and said that.We were denied check-in because we were on bike, what a silly excuse.
Can’t anybody hires a bike if they want to stay in a hotel? They refunded my money but that is not what I asked for.they owe an apology for all the trouble that I went through so late in the night in an unknown city. I felt really unsafe that night on those lonely streets and my fiance with me. I have attached the booking details and the proof that we booked a couple friendly hotel.I wanted an apology from the hotel.
Now goibibo comes back and is blaming us that we were minors and didn’t share the id proofs.So cheap it is.