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Hello guys. I have booked few plane tickets with goibibo.com and I never had a query and issue while booking ticket.
The website is very simple to use and nevigate. They provide clear info about each flight like meal availability, luguagge allowed, cancellation charges.
Even their ticket cancellation process is also very fast. They give you refund within 2 days to bank account. Customer servie is also very good and helpful.
They also give reminders on the day of your journey and give sms about list of documents you should carry. One of the very good travel site.