I had booked my flights for Bangalore to Paris via Doha using with Qatar Airways, using goibibo. Booking ID GOFLI5F3BE1581627514
Due to on going Covid situation, all international flights stand suspended. Qatar is one of the nicest flights, that refunds your full money if you, don’t want to continue with the flight in future(Attached screenshot for proof).
So naturally I asked Goibibo to refund my money via email. Goibibo tells me from past one month that they will clarify with airlines and refund me money.But for many weeks no updates on that.
So I try to call the customer care, call lands in hotel/railway departments even after selecting the proper IVR Menu. Customer care staff ask me to register for a "call back" via the web form. I do that several times. But the tickets are marked as "resolved" and I get no call from them.
My Emails to them are not answered. I get automated response saying it will be clarified.
Twitter handle does the same.They tell they will resolve but they do nothing.
If Airlines is ready to refund me my money, who are these people to keep my money blocked and not reply me?