goibibo_ibibo is working closely with MouthShut.com to enhance customer satisfaction.
I have booked a ticket from Visakhapatnam to Nellore for 6th June. I have booked the ticket on 5th june and message was " **Dear customer, your payment has been debited but your booking is still under process for confirmation with the bus operator.
Relax !!! As we will ensure that as you receive a confirmation email and SMS of your booking within the next 30 minutes from us. Your booking reference ID is GOBUSBAEFF1370349889".
When I checked online with the reference ID the status was "Processing". After that I called customer care, then they said your ticket is not confirmed and processed for refund. But I did not received any SMS or mail regarding the same. After that I have sent an email to the team, but till now no reply. See how bad the service and response from GOIBIBO.
Due to this we missed a very important meeting.