goibibo_ibibo is working closely with MouthShut.com to enhance customer satisfaction.
I too had a similar experience from goibibo like the many given below. I had booked a ticket from Kerala to Bangalore last month and the bus operator cancelled the trip.
Later came to know that that operator was fraudulent and they just wanted to make money. Informed the goibibo guys and was told that they will refund the money in 5 days. Its been 3 weeks now and no update about the refund.
I have called the customer service of goibibo, but no proper response from their side.Guys, please do not book bus tickets via goibibo.They are not genuine. SO DON’T WASTE YOUR HARD EARNED MONEY