goibibo_ibibo is working closely with MouthShut.com to enhance customer satisfaction.
The current TV ad campaign of GoIbibo where they claim that they can prevent the "Dhokha" (betrayal) which is likely to happen from all other travel booking sources, is a horrible bag of lies.
I booked an Air India return ticket to Singapore from GiIbibo in early January for around Rs 19, 000 - the fare shown was refundable. Due to some unforeseen circumstances , I had to cancel my ticket around 12th-13th January. At the time of cancellation, we were told that the cancellation charge would be around Rs 3000 and the balance would be refunded shortly. Its been more than 3 and a half months since then and I have still not got the refund . We have followed up multiple times - their customer care guys also seem to be totally clueless every time we call (much worse than other travel portals).
Beware of getting defrauded by this website.
Poulomi Biswas