We live in Bangalore. We had an important family event in Hyderabad.I had booked bus tickets for our family(two adults+ two kids) via GoIbibowell in advance.
Depart on Aug 14th(operator: Omer Travels); return on Aug 16th night.
We were assigned confirmed seat numbers.Our bus was at 9:30 pm on Aug 14th.
At about 4 pm, I called up Omer Travels(080-41695148, 41695149).They said, the bus is scheduled on time; reach boarding spot 5-10 mins before schedule departure time.We reached boarding point 30-mins before time.
When the bus arrived, we were not allowed to board. Reason being, the seats were allocated to someone else.
We were told that, all seats booked thru GoIbibo were at discounted price & hence cancelled.Other fellow passengers, who had booked tickets thru other agents, boarded the bus with no issues.
Omer Travels also mentioned that they had indicated GoIbibo about it three days in advance.
When I called up GoIbibo, they mentioned that they have no such indication from the operator & they will sync up with Omer Travels & work it out.
I called up GoIbibo multiple times; begged them to make some arrangements so that at least I can attend the family event; but all in vain.They also charged me a sizeable amount for cancellation of my return bus
tickets, even though I didn’t travel due to their error.I also ended up loosing entire money on my Hyderabad hotel reservation.
It looks like:
GoIbibo provides good deals and customers like me fall prey to it
If the vendor doesn’t honor the deal, all they have to offer is
one simple word: "sorry".
They do not take accountability of their promise.
They are a big cheats.
If you have any important commitment to meet, avoid GoIbibo.