Goibibo is one of the excellent platforms to book your hotels/flights and I always wanted to book via this portal as they had attractive offers especially the GoCash!
Booking Experience: My recent experience with booking flights/hotels with them was truly flawless! There were no hassles with entire booking process - booking confirmation, vouchers/tickets, payments or GoCash credit.
Flight bookings takes about 10-15 minutes for the booking to get confirmed with the Airline. So, sometimes you are in doubt if all has gone well, as site shows your booking is in process.
Prices: I compared prices on various sites: MakeMyTrip, Stayzilla etc and found them to be cheapest on Goibibo (of course considering the GoCash too). There are also some last minute deals, once, I managed to get second night free.
At the airport or hotel, there were no issues and the bookings were honored without any hassles.
GoCash: While booking with Goibibo, you can apply necessary available promo-code and the said cashback points are credited to your account - which you can redeem with your next booking with Goibibo.
The flight booking points gets credited immediately while the hotel booking points gets credited after you check-out.
The cash-backs are really good and handsome. This is a win-win situation business model. With cash-back, customers are getting good rebate on their next booking where as Goibibo gets additional assured business.
However there is a catch: you cannot immediately redeem entire amount of GoCash available but only certain part of it - 10% to be precise. For instance, let’s say you have Rs 1000 as balance and now if you are booking a hotel with them, you can only use Rs 100 as discount from the GoCash available.
Second catch is: each GoCash is valid for 6 months only. For instance, lets say on 1-Jan-2016 you earn GoCash of Rs. 1000 and on 1-Feb-16 you earned another Rs. 1000, then the validity of first (Jan) GoCash will be until 30-Jun-16 and of the next (Feb) will be until 31-Jul-16. So, in case you are booking after 30-Jan your first Rs. 1000 will be expired.(and you can only use Rs. 100 (10% of balance Rs.1000).
GoCash+: They also have something called GoCash+. If you cancel your bookings, all your refunds go here and the only way you claim it is by booking with Goibibo again - smart! (If I remember well, Jabong too does the same, in case you return a product). By doing so Goibibo ensures that you give the business back to them. Only good part is unlike GoCash, there no usage limits & this has unlimited validity.
Customer Care: Good again! I had logged a query regarding GoCash and they were quick in responding. Actually, they had sent me a SMS asking me to write review about the hotel along with some pictures and earn Rs. 500 Gocash. There was a concern related to uploading of images, which was sorted quickly and Gocash was credited.
Other schemes: Their referral program is also attractive. You sign-up on their app on your smartphone, use the unique referral code and invite a friend, if he signs up using your promo-code, you earn Rs. 200 and friend gets Rs. 1000 GoCash. I have not tried it, yet.
Overall, I have been happy booking with Goibibo and I would definitely recommend trying booking from this portal. They also offer Bus bookings, Hotels+flights and package bookings.