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I had booked a ticket in Goibibo to go to Sathaymangalam. The operator was Kings travels and I have selected MG Road as boarding point. Waited for the bus- bus did not arrive for 15 mins, kept checking with mobile number given on the bus ticket - I was told that bus is on the way. Even after 1 hour, bus did not arrive. We got a call that the bus driver the bus is in Madiwala, we need to reach there in 10 mins. At the end, the driver was so arrogant he did not wait - and left us in the middle of the road.
Pathetic experience. It has been 6 days no refund given yet, apart from some "lip service" type emails given by Goibibo so far.