I booked a Gozo Cabs for a day in Delhi as I was there on a business trip and had to visit a few companies with a foreign expat.
The driver picked us up from the hotel and dropped us off at the first company. When our meeting ended, we asked him to go to the next company. He told us that the trip ended here only and that he could not take us to the next destination.
I showed him the booking information, which mentioned every company’s address which we were supposed to visit. Then he showed me the trip request he received, which ended at our first location only.
From there, the drama started, as I called GOZO CABS customer care regarding this. The first time I called, a lady was on the other side. I explained the situation, and she assured me that she would call back in 10 minutes, which she never did. I called after 20 minutes, and a guy picked up. I explained everything once again, and he also told me to wait, and he never responded.
I was with a foreign expat who was exploring the Indian market. It was embarrassing, as Indian companies don’t have good reputations and cannot be trusted. GOZO CABS proved them right: They should use their own ecosystem to conduct their businesses.
GOZO CABS seems to be in its funding round and has no more than 50-60 employees.
Their employees certainly lack work ethics or problem-solving skills.
I am sharing this because they will call you a number of times if you happen to visit their website but don’t respond to these problems, which were due to mistakes on their side.
We had the worst experience.