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3.7

Summary

Grand Residency Hotel & Serviced Apartments, Mumbai
Ishan Vaghasiya @ishanvaghasiya9
Dec 08, 2019 01:47 PM, 295 Views
Shockingly bad service...

Shockingly bad service! Do not stay here. Save yourself some heartache and stay elsewhere! The hotel rooms and amenities are well below what you would expect for the price. Gym is dismal and full of dust. The breakfast service was disappointing at best. The Manager, Tariq provided some of the rudest, worst and most incompetent service I have seen in India. Despite the fact our friend had to leave asap for a flight they forced her to wait at the hotel and made me to come to the hotel and pay by card physically ( and would not invoice or take details over the phone) despite taking my card details when I made the booking online. Bizarre and frustrating. At every turn staff were unhelpful and provided terrible service. Look at the other reviews echoing my sentiment and then book somewhere else.

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