I had done a booking on 12th Sept’14 for 2 nights and 2 rooms in Lymond House, Ooty through Groupon. I also received 4 vouchers for the same, the same day.
But those vouchers didn’t have the check-in date. So just to confirm on that, when I called up the customer care on 15th Sept, that’s when got to know that the booking is not confirmed because rooms weren’t available. The Customer care executive was also not willing to transfer my booking to some other hotel available in Groupon for the same dates even though the other hotel had few rooms available.
Noone from groupon ever called ma or mails me, letting me know that the booking isn’t confirmed.
I was in an assumption that the booking is already confirmed and that’s the reason I was not looking for any other hotels. 20-21 Sept, being a weekend, now I am having difficulty in getting good hotels in Ooty and my booking amount Rs12000 is also stuck with Groupon for 6-7 working days. Its has completely ruined my vacation plans. Really pathetic customer service.