Few Months Back We HaD RenovaTeD Our Office AnD My Father Has Decided To Change The ORDINARY TV Of Office Into LED, We Had WenT To NearBy SHOWROOM AND We Had SeeN And Compare Many LED After ThaT We HaD SelecteD 2 ProducT ONE IS OF SAMSUNG AND OTHER ONE IS OF HAIER, But I HaD DecideD To Buy SAMSUNG, But The Sells MeN HaD TrieD To Convince Me To Go For HAIER LED As In FEATURES AND PRICE HAIER Is SeemS As MORE POWERFUL THEN SAMSUNG LED.
~ I Was ScareD From InsiDe And Honestly NoT Ready To TrusT HAIER As We Had Never Purchased Any PRODUCT OF HAIER Till YeT, BuT The Sells Man HaD TrieD To ShowN The PROFITS And We Had DeciDed To Buy HAIER LE40B7000 101( 40), At A Price Of RS 27000 Only By PuttinG TrusT On HAIER. The Sells Man Had Told Me That The HAIER SERVICE ENGINEER Will CameD In 2 HOURS TO FIT It On Your OffiCE. They Had DelivereD The HAIER LED 2 Hours Has PasseD Away But No Service EngineeR Had CameD To Fit It. I Had CalleD 2 Times After That The ENGINEER Had CameD And Tried To Fit It But He AskeD Me To Give MOUNTED STAND OF WALL, I Told Them To Check It In Box But They Said That WITH HAIER LED NO WALL MOUNTED STAND WAS GIVEN Only TABLE StanD Was GiveN WiTh It.
~ He Told Me Either To Buy IT RIGHT NOW From After MarkeT Or PurchaseD The StanD From Us, He RefuseD To Wait For Long Time And I Had No Option LeFt So I Had Purchased The STAND By GIVING RS 1200 TO TheM. We Had Purchased Many LED And LCD But We Had Never PurchaseD STAND We Always Get It Free WITH TV. After We Had Started UsinG It I FoR The 1 MONTH It Works PerfecTly Fine, Its SOUND QUALITY IS GOOD The SounD OuTput Is Clear And It Remains Stable On HIGH VOLUME Also. The Picture Quality Is Also Good The Colors Look Bright And SaturateD And The Experience Of WatchinG The TV REMAINS CRYSTAL CLEAR. But When I TrieD To CONNECT WIFI IN IT, It Always ShowN An AUTHENTICATION ERROR And It Never ConnecTs. I Had Even TrieD To ConnecT It With WLAN But It Shows The Same Error, I Had Called CUSTOMER SERVICE The Engineer Had CameD He Also Tried A Lot To Solve The ISSUE But He Fails In It And Said That He Will ComplainT AbouT It To SenioRS.
~ BuT No STep Was TakeN By TheM To Resolve It, After Few Days My Father Had Told Me To Contact TO CUSTOMER SERVICE AGAIN As There Is Something Wrong Happening In The TV As ScreeN Is GoinG On Its Own. I Had CheckeD It Own The SCREEN GOES DEMISHING From UpwarD To DownwarDs, I Had CallED To CustomeR Care They Had CheckeD It And Said That There Is WATER Moisture InsiDe The TV And Said That We Had Clean The LED WITH WET CLOTH By PuttinG Water With It, I Had Told Him That From The Date OF OUR PURCHASE To Till Date We Had NoT EveN Clean It With Dry CLOTH So Forget That We Had UseD Any WET CLOTH ON ITS SCREEN, I Had Also Told Her To See The Tendency Of DusT On It But He Refuse To ListeN AnythinG And Said I Can’T Do AnythinG You Have To Spend AN APPROXIMATE AMOUNT OF RS 9000 In Order To Change The ScreeN And To WatcH TV.
~ I FounD It WorthleSS To Argue With Her The Executive HaD Given Me THE SENIOR OFFICER CONTACT NUMBER AND EMAIL ID And Told Me To Discuss Hole Matter Faster With Them Without WastinG Any More Time. I Had Immediately Contact To SENIORS And Discuss Hole Details With Her, The Seniors Told ME TO SHARE PICS OF TV, WARRANTY CARD AND BILL From Proper View And WROTE AN LAUNCH An WRITTEN COMPLAINT On HAIER OFFICIAL COMPLAINT PAGE And Share ComplainT Number After ThaT. I Had Followed Their Instructions And Given An ComplainT Number To The SENIOR, He Told Me That He Will Took Details OF LED CONDITION From Engineer Who Had VisiteD To Our Place And After That They Will Tell Us That Whether They Took Any Action On It Or NoT.
~ After 48HOURS Has PasseD Away No Response From Their CustomeRS Service Or SeNIORS Was GiveN By TheM, I Had Contact Myself But Everytime There Ground CustomeR Service Said Same Dialogue That Our seniors Are Busy On Another Line, Soon The LineS Will Be Free And They Will Help You For 2 Days I Had CalleD More Than 23 TimeS After That I Had CONVERSATION With SENIOR EXECUTIVE And He Said That We Had CrosscheckeD All The ThinGs, The Company Cannot Do AnythinG In It As That Was My Mistake That We Had Used Water To Clean It, So I Have To Pay The AmounT To REPAIR It As I Had Intentionally Did This, They Clear Refuse To Do Anything Said Sorry And Dropped The Call, I Will Never Recommend Anyone To Trust On The CustomeR SERVICE OF HAIER Their Products Are Waste Of Money, They Sell Faulty ProduCtS And Their CustomeR SERVICE DIDN’T Had The Courtesy To Apologize For The Inconvenience That The CustomeR Is FacinG Because Of Them And Their SO CALLED Faulty ProDuCT.