I availed the services from Hana Travels few years ago for booking of bus from Mumbai to Bangalore when I did not got the confirmed railway ticket.
It was peak Diwali season and we had plan to catch our flight from Bangalore after concluding audit assignment. I did not expected to get the bookings but considering my problem being a lady including my colleague who was also a lady, they put their effort to get the seat in bus which he did successfully without charging extra. This reflects hospitality in their services.
Though they provide other services also like air travel services, holiday tours, travelling consultation, etc but my experience with bus booking service had been positive and my travelling issue was solved in such a peak season. After that, I have made my bookings from this tour operator for Ahmedabad, Shirdi, Surat and Pune. I am really happy with their service and regularly make bookings through them only.