I booked ticket from Bhopal to Mumbai AC Sleeper in Volvo 17th June 2014 and it was horribly bad.First they said there is some problem in bus so you have to catch your bus from Indore. They made arrangements from Bhopal to Indore for some odd 16 peoples some gone through the Bus and others with car. I was in the back seat of Innova along with other 5 fellow commuters. They callled early for this at 4:30 pm instead 5:00 Pm. We reached Indore at 8:00 pm at Hans office, there nobody knows about when our bus will depart. We all were sitting in crowded place with mosquitoes all around for 1 and a half hrs. Our bus departs from Indore at 9:30 pm. Mine was upper window seat. And ther was a scoket for mobile charging, which came out and hanging and the void place there becomes the AC vent blowing cool air directly on my face. I complaint about this to bus staff. That time bus driver behaved rudely and said once the bus will stop for other passenger will then repair. They finally put a tape and fixed after 5 minutes. I paid 2000 Rs for this journey with toilet facility in bus. But I believe they converted toiled into store room. Every time a passenger asked to open the toilet door. They stop the bus and asked to go out. The whole journey was pathetic.
I called hans travel after they said you have to commute through car till Indore from Bhopal. For a refund they said call our boss we can do anything. This is high time that bus services like Hans are taking decision which makes more profit and where passengers have to adjust. We surely need to take an action here to stop their monopoly. We all paid for comfort but they cheatED US.