Hathway provides the worst internet service in Ameerpet area, Hyderabad. I had previously taken a prepaid 3 month package which was very promptly installed. But one month down the lane they started blocking the ports and torrents stopped downloading. For a 512 kbps connection the torrents are able to download only 100mb per night! Can you believe it?!?
But the worst was yet to come - their Customer Service! To get one single call from the technical department regarding my complaint I had to call continuously for 10 days. Finally when I refused to disconnect the line in the middle of the night did the technical guy come on the line and talked to me.
I stopped the connection after the 3 month period was over. But then I made the biggest mistake of my life last month. I applied again! Since Airtel was not available to me in my area and being a freelance writer who earns writing online, I had no other choice.
The sales guy had promised connection by one day but it was five days before the connection was made.
The worst thing about their service is the call center. The people at the call center(especially those who give their names as Rakesh and Rekha) do not log a complaint at all and give a non-existent complaint number to us. Next time you refer that number the executives say it does not exist and imply we are lying to them. The guy who said he was Rakesh even denied talking to me. I was cheated thrice by false complaint numbers.
They never connect us directly to the technical department and the tech guys never call back for even a single complaint lodged through phone. We are stuck with piling complaint numbers in our hands, half of which are not even logged.
Right now I am facing a problem with browsing the site Wikipedia and its been 13 days since I gave my first complaint.
Fed up with no response to my repeated complaints, I finally mailed their helpdesk(helpdesk@hathway, hydhelpdesk@hathway.net). I was surprised to find an immediate call from the technical department. But soon I realized it was a ruse.
Each time an email goes to the helpdesk a complaint is automatically logged in their system and unless there is no feedback regarding the action taken from the tech guys, there would be problems for the technical department.
I’ve emailed five times so far and each time their response is the same - A guy from technical department calls and pretends he is listening out our problem for the first time and then he says he will get back to us within sometime. They never call back. They just feed about the call to us in their feedback and relax. For the next email, a new guy from the tech department calls.
Those who felt this information is useful, please let me email of more forums where I can post this matter. I do not want more people to be cheated by these guys.