My customer id is 1163588722. I got a call from Hathway renention team ? 91 91000 17375? claiming that I would get 3 1 months offer for 1463 if I renue my account. she pursuaded me calling me 10 times everyday for 10 days. I told her I would make the payment at the time of installation. she said only when payment is done installation happens in next 3 hours. I believed and paid for the bill she generated. from that moment she stopped picking the call and its been 4 days no installation person showed up. when I called hathway customer service they said I paid for 2 months plans and they kept on telling me that they will rise the ticket. tickets have been raised so far and till date I have not for installation done nor they responded positively. the lady picks up other calls thinking new customer. Hathway is a complete liar and customer care is only trained to lie and loot people. DO NOT EVER GO WITH HATHWAY SERVICE. THEY LIE A LOT AND CHEAT PEOPLE